Charitable organisations live and die by their relationships — with donors who fund the work and beneficiaries who rely on it — but those relationships are easy to mismanage without the right infrastructure. This client needed a way to handle a growing volume of calls without losing track of who they’d spoken to and why.
DABS designed and set up a small VoIP-based call centre integrated with a CRM system, so every call is handled through a proper phone system rather than personal mobile lines, and every interaction — a donor pledge, a beneficiary inquiry, a follow-up commitment — is logged in one place instead of living in someone’s memory or notebook.
Years on, the client still relies on the system day to day. It’s a practical example of infrastructure built to match an organisation’s actual size and needs: not an enterprise call centre, but a right-sized system that gives a small team the tools to manage relationships professionally and consistently.
Project Info
- Category: IT ConsultingIT SupportProducts & Infrastructure
- Client: MMC
- Location: Kenya
- Type: NGO
- Consultant: DABS
- Completed Date: 2025
- Year Of Completed: 500k